Related skills
relationship management customer service excel hospitality vip management📋 Description
- Manage a portfolio of High Value Players
- Provide proactive one-stop service to build loyalty
- Develop relationships and tailored rewards through regular contact
- Ensure Compliance and Responsible Gaming principles
- Collect and document customer profiles
- Meet productivity, quality, and SLA targets
🎯 Requirements
- Minimum 2 years in high-end customer service
- Excellent verbal and written communication skills
- Knowledge of online gaming industry essential
- Excellent analytical skills with Excel
- Based in DMV metro area or Virginia
- Willing to work non-traditional hours and travel up to 25%
🎁 Benefits
- Health plans including fertility and mental health support
- Generous PTO and paid holidays
- 401(k) with match and stock program options
- Commuter benefits and pet insurance
- FanDuel Total Rewards program
- Benefits vary by location
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