Related skills
reporting data analysis compliance customer service excel📋 Description
- Manage a portfolio of FanDuel VIP customers
- Provide proactive one-stop service to encourage loyalty
- Ensure Compliance and Responsible Gaming principles
- Collect and document customer profiles
- Develop relationships and tailor rewards through regular correspondence
- Meet productivity, quality, and SLA targets
🎯 Requirements
- Minimum 2 years of experience in high-end customer service
- Excellent verbal and written communication skills
- Knowledge of online gaming industry essential
- Excellent analytical skills and experience with Excel
- Willing and able to work non-traditional business hours
- Travel for this role is expected around 25% of the time
🎁 Benefits
- Health plans with options as low as $0 per paycheck
- Generous PTO and paid holidays
- 401(k) with up to 5% match
- Commuter benefits
- Pet insurance and other benefits
- FanDuel Total Rewards program
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