Related skills
crm data analytics customer service budgeting vip_program_managementπ Description
- Manage VIP program for Ontario market; coordinate VIP relationships.
- Drive campaigns with end-to-end accountability; track ROI and KPIs.
- Collaborate with VIP Director, Marketing, and Commercial teams on plans.
- Lead monthly/quarterly execution plans; monitor launches.
- Ensure responsible gaming protocols; manage VIP budgets.
- Build and maintain a strong book of business with proactive outreach.
π― Requirements
- Minimum 2 years in high-end customer service.
- Excellent verbal and written communication skills.
- B2C sales experience preferred.
- Experience with data analytics; identify trends.
- Knowledge of online gaming industry essential.
- Willing to work non-traditional hours; travel ~25%.
π Benefits
- Extended medical, vision, and dental coverage.
- Life and disability insurance; retirement with employer contributions.
- Incentive compensation: cash bonuses and stock program participation.
- 12 holidays and two floating holidays.
- FanDuel Total Rewards benefits; country dependent.
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