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kpi crm data analytics customer engagement igaming📋 Description
- Focus on building relationships with high-value customers to offer personalized services.
- Serve as primary contact for VIPs, ensuring timely communication and personalized offers.
- Implement data-driven strategies to retain VIPs and boost loyalty.
- Address VIP issues, collaborating with internal teams for quick resolution.
- Monitor VIP activity, analyze trends, and identify opportunities for engagement.
- Work with VIP CRM, BI, and Support to align VIP strategies with goals.
🎯 Requirements
- Proven experience in Account Management/CRM roles, preferably in iGaming.
- Strong understanding of the iGaming and sports betting market.
- Understanding of iGaming KPI metrics and terminology.
- Analytical mindset with the ability to interpret data and trends.
- Proficiency in using CRM software, communication software, and related tools.
- Upper-Intermediate English or higher (written and spoken).
🎁 Benefits
- Flexible hours to accommodate VIP customers.
- Travel to VIP events if required.
- Strong team culture and supportive colleagues.
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