Vice President, Professional Services

📋 Description

• Define multi-year services portfolio; modernize offerings and expand footprint.
• Establish PS as a measurable revenue driver linked to ARR/NRR.
• Lead automation, AI-assisted delivery, and onboarding to improve margins.
• Drive a metrics-first culture; define indicators and real-time dashboards.
• Partner with RevOps/Finance to build forecasting aligned to targets.
• Drive first-year retention with engagement models to reduce churn.

Responsibilities

• Note: This section summarizes the above and aligns with the business-building mandate.

🎯 Requirements

• 15+ years in tech services leadership; 10+ years SaaS.
• Proven IQRR/GRR improvement via strategic services design.
• Led services org with revenue, margin, and utilization accountability.
• Global delivery teams; margin optimization; service innovation.
• Partner with Sales and CS to align delivery with outcomes.
• Operational acumen; cross-geo portfolios; translate data to strategy.

🎁 Benefits

• Accommodations provided during selection upon request.
• Hybrid work arrangement.