Vice President, Customer Success (Remote)

📋 Description

• Drive renewals; reduce churn; expand revenue via product adoption.
• Lead CS plans; run workshops; develop success plans.
• Define OKRs; track NRR, churn & upsell metrics.
• Recruit, develop, and lead a high-performing CS team; onboard staff.
• Collaborate with Sales, Product, Renewals to align CS strategy across org.
• Travel to client sites domestically or internationally as needed.

🎯 Requirements

• 12+ years GTM leadership in tech or SaaS; 5+ years managing teams.
• Proven growth from existing accounts via expansion and retention.
• Translate strategy into initiatives; track delivery and impact.
• Cross-functional collaboration with Product, Services, and Sales.
• Strong executive presence; customer empathy; revenue focus.
• Multilingual a plus; Bachelor's degree required.

🎁 Benefits

• Equal opportunity employer; diverse environment.
• Accommodations available during recruitment process.
• Work with global clients and diverse teams.