Vice President, Customer Success (Remote)

📋 Description

• Lead CS teams across Growth, Enterprise, and Strategic accounts in Americas and EMEA.
• Drive renewals, reduce churn, and expand revenue via upsell and cross-sell.
• Define and execute Customer Success Plans; monitor health, adoption, and risk.
• Build a world-class CS team; recruit, onboard, mentor leaders.
• Partner with Product, Engineering, Sales, Renewals, Services, and Support to maximize value.

🎯 Requirements

• 12+ years GTM leadership in tech or SaaS, with 5+ in CS.
• 5-7 years managing managers, directors, and senior leaders.
• Proven growth via expansion, retention, and engagement.
• Translate strategy into initiatives and track delivery.
• Strong cross-functional collaboration with Product, Services, and Sales.
• Bachelor's degree required; multilingual a plus.

🎁 Benefits

• Innovate with purpose and build impactful customer solutions.
• Diverse, collaborative, and innovative team culture.
• Growth opportunities across global customer segments.
• Equal opportunity employer with inclusive policies.