Lead CSM and TAM teams across Growth, Enterprise, and Strategic segments in Americas/EMEA.
Drive renewals, expansion, adoption, and customer health to maximize value.
Partner with Product, Engineering, Sales, Renewals, and Services to deliver outcomes.
Own customer outcomes, adoption, and revenue growth across portfolios.
Travel domestically and internationally to client sites as needed.
Define and track CS OKRs and metrics to meet company objectives.

🎯 Requirements

12+ years GTM leadership in tech/SaaS; 5+ years in Customer Success.
5-7 years managing managers, directors, and senior leaders.
Proven growth in existing accounts via expansion, retention, and advocacy.
Able to translate strategy into initiatives and deliver results.
Strong cross-functional communication with Product, Services, and Sales.
Results-driven with ability to drive activity and outcomes.
Bachelor's degree; relevant degree required.

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