Related skills
saas okrs lattice📋 Description
- Lead CS and TAM teams across Growth, Enterprise, Strategic in Americas & EMEA.
- Drive renewals, reduce churn, and expand revenue.
- Improve product adoption, customer health scores, and engagement.
- Lead Customer Success Workshops and CS planning.
- Define OKRs for CS and track progress in Lattice.
- Collaborate with Product, Engineering, Sales, Renewals, Services, Support.
- Travel to client sites domestically or internationally.
- Shape CS programs across journey stages and segments.
🎯 Requirements
- 12+ yrs GTM leadership in tech or SaaS with CS focus.
- 5-7 yrs managing managers, directors, and senior leaders.
- Proven growth in existing accounts with retention and advocacy.
- Strategic planning and delivery; translate strategy into initiatives.
- Strong cross-functional communication; exec presence.
- Data-driven with OKRs; monitor metrics to manage CS.
- Partner with Product, Services, and Support; align on roadmap.
- Bachelor's degree required.
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