Related skills
crm hubspot forecasting data analytics saas📋 Description
- Own the post-sale journey; drive Order Engine adoption; build scalable systems and team infrastructure.
- Protect/expand revenue; board-level reporting on customer health, retention, performance, and metrics.
- Lead revenue retention efforts; co-own Net Revenue Retention above 120%; manage renewal forecast and accuracy.
- Drive adoption: migrate customers to Order Engine; train CS teams; track KPIs; feed product with insights.
- Scale CS org: tiered success model; standard onboarding; leverage CS tech stack and automate workflows.
- Cross functional leadership with Sales, Product, and Marketing to align strategy and advocacy.
🎯 Requirements
- 10+ years leading customer facing teams in a B2B SaaS environment.
- Proven track record scaling CS teams at a growth stage startup Series B+.
- Experience managing product or platform transitions and change management.
- Hands on with CS and CRM tools HubSpot Planhat a plus.
- Analytical mindset; data driven decisions; forecast accuracy.
- Strategic and execution oriented; able to build playbooks and coach others.
🎁 Benefits
- Competitive compensation.
- Equity package.
- Health dental vision life disability 401K and EAP.
- Flexible PTO.
- Continuous growth with yearly education stipend.
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