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customer success saas renewals leadership churn reduction📋 Description
- Lead CS org for Growth, Enterprise, Strategic across Americas/EMEA.
- Drive outcomes, adoption, renewals, and expansion with cross-functional teams.
- Partner with Product, Engineering, Sales, Renewals, Services, Support.
- Travel domestically or internationally to client sites as needed.
- Represent voice of the customer to influence product/strategy.
- Build a world-class CS team with strong onboarding and growth.
🎯 Requirements
- 12+ years GTM leadership in tech or SaaS
- 5+ years of people management (managers/directors)
- Proven growth through renewals and expansion
- Cross-functional collaboration with Product, Eng, Sales
- Strong executive presence and communication
- Bachelor’s degree required
🎁 Benefits
- Diverse, collaborative team culture
- Global impact across Americas and EMEA
- Opportunities for professional growth
- Equal opportunity employer
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