Vice President, Client Success

📋 Description

• Lead the Client Success org post-implementation, including renewals and upsells.
• Act as a senior strategic voice in client and channel relations.
• Represent Client Success at board meetings, conferences, and events.
• De-escalate complex client issues and feed insights to product/marketing.
• Collaborate cross-functionally on value, transparency, and reporting projects.
• Drive improvements in client impact, metrics, and performance.

🎯 Requirements

• 15+ years in client success with 10+ years in leadership.
• Healthcare admin, benefits, insurance, or related domains.
• Expertise in product positioning, sales, and integrations.
• Experience scaling client success organizations.
• Proven customer experience management across stakeholders.
• Data-driven decision making to drive strategy.

🎁 Benefits

• Hybrid role in SF/Plano/Lehi; in-office 2 days/week.
• Stock options: 1,125,000, plus health insurance, 401k, and PTO.
• Competitive pay ranges by location.
• Flexible work arrangements and professional development.
• Learning and career growth opportunities.
• Equal opportunity employer and inclusive culture.