Vice President, Account Management

📋 Description

• Lead three AM teams (SMB, mid-market, strategic) with Regional Directors.
• Set org vision, operating model, and culture for Account Management.
• Hire, coach, and develop front-line managers and AMs across teams.
• Build a culture that rewards curiosity, velocity, and outcomes.
• Design career paths and enablement programs for the AM org.
• Own revenue outcomes: NRR, expansion ARR, renewals.

🎯 Requirements

• 7+ years in Account Management, Customer Success, or Sales; 5+ years in people management.
• Proven track record of owning net revenue retention, expansion ARR, and renewals in B2B SaaS.
• Experience leading multi-team AM/CS organizations (3+ teams, 20+ ICs) in high-growth SaaS.
• Deep familiarity with the B2B SaaS lifecycle from onboarding to renewal.
• Experience building processes, playbooks, and operating cadences that measurably improve performance.
• Experience managing complex deals with multi-stakeholder buying committees.
• Background in ecommerce or mid-market/enterprise SaaS preferred; integration/automation is a plus.

🎁 Benefits

• Remote-first culture built on trust, collaboration, and transparency.
• High-growth, inclusive environment where innovation thrives.
• Lightspeed learning opportunities to stay on the leading edge.
• Competitive compensation and benefits package.
• Three weeks of vacation (year one), wellness days and holidays.
• Parental leave and a monthly tech stipend.