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ViaBill

Merchant Onboarding & Success Specialist

On site Customer Support
Added
19 days ago
Location
Type
Full time
Salary
Not Specified

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Related skills

shopify customer success saas onboarding apis

Join ViaBill and Shape the Future of Payments!

About ViaBIll

At ViaBill, we’re redefining Buy Now, Pay Later (BNPL) and scaling fast across Europe. From our beginnings in a Danish art gallery to processing $150M+ annually, we’re now backed by top VCs Headline and BlackFin Capital Partners. And we’re just getting started. If you’re ambitious, adaptable, and eager to make an impact, this is your opportunity to gain hands-on experience in a fast-paced, high-growth FinTech company.

What You Will Do

  • Own the end-to-end technical and commercial onboarding for a portfolio of merchants
  • Configure merchant accounts, run tests, and confirm “go-live” readiness
  • Coordinate with Engineering, Product, and Operations to ensure smooth integrations and “go-live” readiness
  • Gather and synthesize merchant feedback to inform product enhancements and process improvements
  • Create playbooks, onboarding guides, and best-practice templates for new features and campaigns
  • Serve as the escalation point for high-priority merchant issues, coordinating resolution across Product, Risk, and Ops

    • About you

  • 3-5 years in Customer/Partner Success, Account Management, or Consulting roles - ideally in Payments, Fintech, or SaaS.
  • Strong technical aptitude: hands-on experience with APIs and e-commerce platforms (shopify/Magento).
  • Excellent communication and presentation skills: you can simplify complex concepts and influence stakeholders at all levels.
  • Danish speaker with professional fluency in both written and verbal Danish.
  • Excellent command of English, capable of presenting complex concepts clearly to stakeholders across all levels.
  • Adept at managing multiple high-priority initiatives under tight deadlines, with attention to detail and a structured problem-solving approach.

    • Additional Information

    About Our Team

    We believe in talent, drive, and creating an environment where everyone has the freedom to develop their skills. Our success is backed by numbers and data, and we recognize those who push beyond expectations.

    Our diverse, highly talented team consists of 20+ nationalities and is headquartered in Copenhagen, Denmark. Our offices - filled with SONOS-powered beats and buzzing with energy - are located in the historic heart of the city.

    Join our 70+ ambitious colleagues and be part of something extraordinary.

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