Vet Clinic Support Associate

📋 Description

• Support Vetcove users via live chat, email, and phone promptly.
• Troubleshoot issues quickly; explain scenarios clearly.
• Handle daily/weekly admin tasks: account management, issue reports, reviews.
• Collaborate with engineering, partners, and teams on feature requests.
• Collaborate with vendors and partners to streamline alerts and flows.
• Improve support processes to streamline workflows.

🎯 Requirements

• 1 year of relevant, customer-facing work experience
• 2-year associate's degree or 4-year college degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities

🎁 Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats