Vendor Operations Specialist (Risk)

📋 Description

• Serve as ops contact for Reg E/Z dispute workflows across vendors
• Monitor vendor compliance with timelines, docs, and audit readiness
• Build and maintain reports and scorecards for disputes, turnaround, SLA
• Audit dispute and fraud workflows to spot gaps and automation opportunities
• Cross-functionally operationalize regulatory requirements into durable processes
• Use root-cause analysis to identify dispute trends and preventive improvements

🎯 Requirements

• 3–5 years of experience in vendor operations, dispute management, or risk in fintech/payments
• Strong working knowledge of Reg E and Reg Z; familiarity with UDAAP and BSA/AML
• Experience managing BPO or vendor dispute operations with compliant quality standards
• Experience building reporting and performance tracking (Looker, Mode, or similar BI tools)
• Familiarity with Zendesk, JIRA, Confluence; SQL or data-querying skills preferred
• Ability to translate regulatory guidance into operational controls and workflows

🎁 Benefits

• Flexible hours and virtual-first culture with home office stipend
• Premium medical, dental, and vision insurance
• Generous parental and caregiver leave
• 401(k) with matching contributions
• Financial wellness support
• Flexible PTO and company holidays, including Juneteenth