Related skills
looker sql jira confluence zendesk📋 Description
- Vendor oversight for dispute and fraud workflows
- Day-to-day management of offshore BPO partners and KPIs
- Audit and control processes to identify gaps in disputes and compliance
- Root-cause analysis of disputes, chargebacks, and errors
- Cross-functional workflows with Risk, Compliance, Legal, Fraud, Product
- SOP design for new products, regulatory changes, and servicing models
🎯 Requirements
- 4–5 years in vendor ops, dispute ops, risk ops, or BPO mgmt in fintech/payments
- Reg E and Reg Z knowledge; familiarity with UDAAP, BSA/AML
- Offshore BPO vendor management with accountability for compliance, quality, and SLAs
- Experience supporting multi-channel member operations (phone, chat, email, back-office)
- Experience building reporting and analyzing performance trends
- Tools: Zendesk, Looker/Mode, JIRA, Confluence
🎁 Benefits
- Flexible hours and virtual-first culture with home office stipend
- Premium Medical, Dental, and Vision Insurance
- Generous paid parental and caregiver leave
- 401(k) with matching contributions
- Financial wellness support and advisor
- Flexible PTO and generous company holidays
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