Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are seeking an enthusiastic and customer-focused Technical Customer Service Associate to join our growing support team. In this role, you will be the first point of contact for our customers, providing essential technical support for Veeva's innovative products.

This is an excellent opportunity for individuals passionate about customer success, problem-solving, and building a career in the life sciences technology space.

You will work collaboratively to ensure our customers receive timely and effective assistance, contributing directly to their success and satisfaction.

We also are looking for Specialist level professionals at the moment; candidates with more experience are welcome to apply.

What You’ll Do

Provide first-line technical support to Veeva customers, diagnosing and resolving product issues

Actively listen to customer concerns to accurately understand and document their issues, ensuring comprehensive problem capture

Utilize strong problem-solving and analytical skills to troubleshoot and resolve technical challenges

Collaborate effectively with team members and other internal departments to escalate and resolve complex cases

Contribute to a positive team environment through active participation in discussions and support initiatives

Adhere to established internal processes for ticket management, documentation, and customer communication

Requirements

1+ years of relevant work experience, OR equivalent education

Relevant Work Experience with strong customer service soft skills, or prior experience in the life science industry

Relevant Education: Associate's degree or technical certification in a relevant field such as Computer and Information Science, Information Technology, Business Administration, Information Systems, Mathematics, Statistics, Life Sciences, or Technical Communications

Excellent verbal and written communication skills in English

Proven active listening skills to accurately understand user issues

Creative and analytical thinker with strong problem-solving abilities

Values collaboration and teamwork as a key to success

Flexibility in scheduling to work some weekend days and/or public holidays per year, based on business needs

Proficiency in Korean language

Nice to Have

Knowledge of Zendesk, Jira, and Confluence

Life Science Experience

Japanese or Mandarin fluency

Additional Information

#LI-Entry

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Veeva

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Technical Customer Service Associate (Korean Speaking)

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