Product Expert - Vault Safety

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywherecompany, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a highly motivated individual with life science industry experience within the Safety (Pharmacovigilance) domain to drive customer success with our Veeva Safety Suite products.

As part of the Veeva Safety product team and broader Global Product Expert teams, your experience will play a key role in the Product organization. You will:

1. Develop rich relationships with key product users/influencers

2. Build and nurture highly engaged user communities by maintaining regular communication across various forums to deliver clear, impactful messaging that drives shared understanding, encourages product adoption, and enhances customer value

3. Represent the Product organization in customer meetings, online communities, with internal team education and at industry events – driving increased customer value through release education and product capability promotion

4. Serve as the Voice of the Customer by capturing and sharing their needs and industry insights with product managers to guide product decisions and design improvements, ultimately delivering better Safety solutions that drive regulatory compliance and operational efficiency

5. Collaborate effectively with Veeva field teams to drive customer success, product excellence, best practices (Good Vault Practice) and Veeva success!

This role is ideal for someone passionate about Pharmacovigilance, eager to collaborate with customers, and excited to drive their success.

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us attalent_accommodations@veeva.com.