Customer Success Manager - Clinical Operation

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a Customer Success Manager (CSM) to join our team in China, focused on ensuring the success of our customers utilizing Veeva Clinical Operations. We are seeking proactive individuals with deep life sciences expertise who are eager to help customers maximize the value of their Veeva solutions.

As a key member of our CSM team, you will work closely with customers, acting as a trusted advisor for their Veeva Clinical Operations initiatives. In this role, you will be responsible for fostering strong customer relationships, understanding their success criteria, and guiding them in adopting best practices to achieve their business goals with Veeva Clinical Operations. You willl proactively identify opportunities for improvement, drive solution adoption, and ensure our customers gain maximum value from their investment. Additionally, you will proactively track necessary feature enhancements related to Chinese regulatory requirements and collaborate with the Product Manager team to gather product feedback from customers.

This is a full-time permanent role based in our Shanghai or Suzhou office. This is a highly customer-facing position, and while your primary work location will be the Shanghai or Suzhou office, you should be able to travel to customer sites as needed within China.

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.