Technical Consultant

Technical Consultant

Job Title Technical ConsultantDepartment Professional ServicesReports To Manager, Professional ServicesLocation RemotePRIMARY PURPOSE

Our Professional Services team strives to be the best provider in the SPM space through a focus on Trust, Reliability and a Customer First approach. As the largest customer facing organization at Varicent, it is our responsibility to ensure that our clients feel supported, empowered, and appreciated. Consistently going above and beyond is a difference maker and rooted in each decision we make.

The OpportunityVaricent Professional Services seeks a Technical Consultant to join our team, serving as a product specialist responsible for overseeing technical aspects during implementations. In this role, you'll engage directly with clients, offering support for automation and integration solutions, streamlining processes, and designing user-friendly workflows and interfaces.

KEY RESPONSIBILITIES

• Think outside the box to create solutions both inside and outside of the product• Develop front-end UIs to streamline customer data entry, workflow, and visual presentation• Quickly learn about how different sales organizations operate to gather and document thorough business requirements• Assist customers in making decisions to utilize Varicent features properly and creatively to meet their needs• Optimize complex queries, reports, and processes• Design and build automation scripts using Python• Design and build UI screens that interact with RESTful APIs• Coordinate and communicate with the customer’s project manager and project resources• Occasional travel to client sites domestically or internationally

SKILLS & EXPERIENCE

• Degree in Computer Science, Computer Engineering, Mathematics, or a related business discipline• 3+ yrs of experience in an enterprise or SAAS related environment• Experience in customer facing or consulting role(s)• Strong technical skills in writing and understanding code• Experience in Query Based Languages and Relational Databases (SQL server or similar)• Strong business communication skills (verbal and written)• High energy with a drive to succeed• Confidence in yourself and in your capabilities• Practical hands-on experience with the following languages and front-end technologies:• SQL/Postgres• Python• JavaScript, HTML, CSS• RESTful APIs and JSON structures• jQuery and Bootstrap frameworksPreferred but not required:• Experience using Django and/or NodeJS• Experience with database development of stored procedures, triggers, and view functions• Multilingual skills (Spanish, French, or Japanese)

PERFORMANCE BASED SUCCESS CRITERIA

Within 1 month, you will• Participate in new hire training, bootcamp• Orient yourself with Varicent’s delivery methodology, documentation, and key deliverables• Complete Varicent Certification• Have a good overview of the market, the customers, and the user personas

Within 3 months, you will• Be engaged on one or more projects• Increase familiarity with Varicent’s architecture and integration options• Complete build and configuration of basic to intermediate deliverables within a project

Within 6 months, you will• Have a solid understanding of technical best practices and delivery of project deliverables• Participate in knowledge-sharing sessions within your immediate and broader teams• Stay up to date on new product functionalities and how best to leverage them• Conduct technical oversight exercises and author findings

Within 1 year, you will• Prescriptively guide customers toward recommended approaches to satisfy requirements• Provide technical oversight on small to medium scale implementation projects• Independently lead automation and UI solutions• Contribute to technical best practices

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com

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