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crm guest services reservation management airbnb pms📋 Description
- Serve as primary contact for guests, delivering excellent service.
- Manage reservations and guest communications for smooth check-in/out.
- Support back-office tasks like data entry and listings updates.
- Work independently in a remote setting with clear communication.
- Collaborate with internal teams to resolve issues and escalate when needed.
- Ensure a seamless guest experience across platforms (Airbnb, VRBO, etc.).
🎯 Requirements
- Excellent written and verbal English skills.
- Experience in guest services, reservations, or related field.
- Strong organizational and multitasking abilities.
- Ability to work independently in a remote work environment.
- Attention to detail and commitment to exceptional service.
- Customer-centric mindset with empathy and problem-solving.
🎁 Benefits
- Competitive Salary
- Remote Work — This role is 100% remote
- Paid Time Off
- HMO Coverage
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