Front Desk Specialist at The lodge at Steamboat

📋 Description

• Serve as primary contact for guests, vendors, and owners in a local management office.
• Handle calls, emails, and chats to resolve reservation questions while maintaining satisfaction.
• Coordinate with maintenance and housekeeping teams.
• Verify unit availability for vendor visits and scheduling.
• Meet company standards for guest satisfaction, accuracy, and efficiency.
• Identify owner leads to support business growth and build relationships.

🎯 Requirements

• Experience in hospitality or vacation rental industry preferred.
• Minimum 1 year in administrative or customer service roles.
• Excellent time management with interruptions and multitasking.
• Tech-savvy with experience using digital systems and apps.
• Willing to travel between worksites as needed and have reliable transportation.
• Dependable, self-motivated, and able to work independently in a team.

🎁 Benefits

• Health/dental/vision insurance based on hours worked.
• Employer Sponsored and Voluntary Benefits based on hours worked.
• 401K retirement with immediate company match on the first 4%.
• Health & Dependent Care Flexible Spending Accounts based on hours worked.
• Paid Vacation & Sick Time.
• Employee Discounts. Careers page for full benefits details.