Related skills
ai cross-functional collaboration content design ux writing microcopy📋 Description
- Own product voice and UX language quality; set bar for clear microcopy.
- Define scalable UX copy, macros, and AI-generated product communication.
- Improve output quality via training, evaluation, and feedback; monitor copy.
- Maintain and evolve UX language guidelines; enable scalable systems.
- Act as subject-matter expert for Lemonade-y communication; align human and AI experiences.
- Define and promote AI integration practices; maintain clarity, trust, and brand.
🎯 Requirements
- 4+ years of UX writing or content design in a product-led company.
- Portfolio showing ability to turn complex moments into clarity.
- Deep understanding of microcopy across flows, modals, error states, onboarding.
- Experience with AI writing tools; curiosity about automation shaping customer communication.
- Strong cross-functional collaboration with Product, Engineering, Support, and CX.
- Ability to build systems, guidelines, workflows that scale across teams.
- Data-driven mindset; track copy quality, ticket trends, and adoption metrics.
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