Related skills
surveys ethnographic_field_research csat_analysis📋 Description
- Lead mixed-method studies to deepen UX understanding and drive product strategy.
- Lead CSAT data investigations to identify UX improvements and shape sentiment measurement.
- Complete studies across the support ecosystem, from packages to self-serve UX workflows.
- Prioritize research across work streams to deliver actionable insights.
- Collaborate with cross-functional teams to define strategy and tactics from user insights.
- Build research programs and toolkits to empower teams to conduct tactical research.
🎯 Requirements
- 5+ years in user research (customer experience, longitudinal or service design).
- Hands-on research on early-stage teams, from planning to insights.
- Can conduct large-scale mixed-methods research (interviews, surveys, ethnography, usability).
- Distill findings into clear, data-backed presentations and visuals.
- Mixed-methods researcher with strong qual/quant skills; B2B/enterprise experience.
- Lead and communicate impactful research; integrate into product roadmaps.
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