Related skills
user experience ux research quantitative research csat qualitative research📋 Description
- Lead mixed-method studies to inform product strategy
- Analyze Support CSAT data to improve UX
- Study the full support ecosystem from packaging to self-serve UX
- Prioritize research needs across work streams to deliver impact
- Collaborate with product, design, eng to ground decisions in user insights
- Build programs and toolkits to enable tactical research
🎯 Requirements
- 5+ years in user research for customer experience or service design
- Hands-on research on early-stage teams from planning to insights
- Can conduct complex, scalable research using interviews, surveys, ethnography
- Distill findings into clear, data-backed presentations
- Mixed-methods researcher with B2B/enterprise product experience
- Lead research in fast-paced, early-stage product development and roadmaps
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