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configuration client-facing software implementation google suite sops📋 Description
- Lead post-sale consulting to onboard and configure Entrata’s utility products.
- Configure software based on client workflows for accurate billing and compliance.
- Maintain SME status through platform certification and ongoing learning.
- Troubleshoot implementation challenges and document findings.
- Collaborate with Operations and Fulfillment for seamless handoffs.
- Develop and maintain SOPs and participate in process improvements.
🎯 Requirements
- Bachelor’s degree or equivalent work experience.
- Minimum 2 years in software implementation or utility billing.
- Prioritize tasks and manage workload to meet deadlines.
- Proficient in Google Suite and quick to learn new platforms.
- Excellent verbal and written communication skills.
- Strong problem-solving and ability to adapt solutions to client needs.
🎁 Benefits
- Flexible remote and hybrid options with generous vacation.
- Comprehensive medical, dental, and vision coverage including fertility benefits.
- HSA/FSA options and employer-paid disability benefits.
- 401(k) plan with employer matching.
- Wellness programs, onsite gym access, and mental health resources.
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