Related skills
customer support zendesk remote collaboration interoperability healthtech📋 Description
- Own our user support process, ensuring fast, clear, and thoughtful resolutions.
- Collaborate with Product and Engineering to resolve urgent issues and blockers.
- Partner with Commercial to support registries or research users.
- Identify recurring pain points and drive improvements from real insights.
- Create and refine support resources and workflows for efficiency.
- Capture user feedback to deepen understanding of user needs.
🎯 Requirements
- 1–3 years in user operations, customer success, or support.
- Strong communication; simplify complex ideas.
- Experience triaging and pushing for user solutions.
- High empathy and curiosity about user needs.
- Able to own tasks and navigate ambiguity in a remote environment.
- Experience with workflow software (e.g., Zendesk or similar).
🎁 Benefits
- Work remotely or with NYC-based team.
- Join a mission-driven, collaborative team with growth opportunities.
- You'll be the face of Support to users and represent their needs.
- Opportunity to contribute to patient-facing communications and docs.
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