Related skills
customer service zendesk cross-functional collaboration operations healthtech📋 Description
- Own user support end-to-end; ensure fast resolutions.
- Collaborate with Product/Engineering to resolve issues.
- Partner with Commercial for registries or research support.
- Identify pain points; drive product improvements.
- Create and refine support resources and workflows.
- Capture and organize user feedback for insights.
🎯 Requirements
- 2–5 years in user ops, customer success, or support.
- Strong communication; simplify complex ideas.
- Experience triaging and resolving user issues.
- High empathy and curiosity about user needs.
- Comfortable with ownership and ambiguity remotely.
- Experience with workflow software (e.g., Zendesk).
🎁 Benefits
- Remote or NYC-based team.
- Mission-driven, collaborative culture.
- Growth and ownership opportunities.
- Help patients navigate care and health data.
- Equal opportunity employer; diverse, inclusive.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!