Address user escalations swiftly and effectively.
Engage with users and escalation reporters; collaborate with product/engineering.
Use data and insights to identify trends and root causes; drive improvements.
Triage, scope, and support resolution within service levels.
Communicate with users via email and phone to solve problems.
Build relationships with partner teams; drive remediation accountability.

🎯 Requirements

At least 2+ years in a user support role
Troubleshooting and short SLA escalations
Experience on process improvement initiatives
Sound judgment and attention to detail
Deep sense of customer care and users-first
Analytical rigor; data-driven; SQL is a plus

🎁 Benefits

High visibility, high impact role
Opportunity to help build the team from the ground up
Collaborate with product and engineering teams
Data-driven problem solving and insights
Build cross-functional relationships and influence change
Focus on improving user experience

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