Related skills
documentation analytics customer service problem_recreation📋 Description
- Provide world-class customer support for admins configuring and using the application
- Develop in-depth understanding of our cloud software to support long-term care workflows
- Resolve simple to moderately complex technical issues via log analysis and problem recreation
- Collaborate cross-functionally to deliver quality resolutions
- Use and update the knowledge base as needed
- Meet or exceed service delivery guidelines and KPIs
🎯 Requirements
- Understand business processes in long-term care/medical facilities
- Strong problem-solving skills
- Excellent written and verbal communication
- Able to multi-task, prioritize, and manage customer expectations
- Quick learner with software and technology aptitude
- Patient, active listener with attention to detail
🎁 Benefits
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
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