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data analysis community engagement customer service process improvement project management📋 Description
- Support multiple projects and workstreams with metrics and surveys.
- Own project components such as customer service or payments.
- Identify efficiency improvements in projects and team management.
- Support community engagement and partner coordination.
- Travel 2-3 times per year within the US.
- Act as the on-site program representative in San Joaquin County.
🎯 Requirements
- 2+ years PM and people management/coordination.
- Exceptional communication, organizational, time management.
- Strong customer service, problem solving, emotional intelligence.
- Comfort with quantitative analysis and data-driven decisions.
- Ability to manage day-to-day operations and propose process improvements.
- Ability to learn new tech platforms quickly and independently.
- Enthusiasm for fast-paced environments and learning by doing.
- Nice to Have: Fluent English; Spanish a plus.
- Experience with older adults or vulnerable populations.
- Understanding of age-related barriers to tech.
- Experience supporting housing instability or homelessness.
- Knowledge of California senior benefits (SSI/SSP, IHSS, Medicare).
🎁 Benefits
- Positive, supportive team with advancement opportunities.
- Commitment to staff development and growth.
- Robust health benefits plan.
- Unlimited PTO, with encouragement to use it.
- Desk allowance and flexible work location.
- Remote-first policy for central support teams.
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