Commercial Counsel

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond.

Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X

This is an exciting opportunity for a seasoned commercial attorney who thrives in a high-impact, high-autonomy environment and enjoys leading strategic, cross-functional deal work and operational improvements. You will be working closely with Upwork’s commercial attorneys and contracts professionals, as well as others on the Legal & Policy team to enhance our team, which has the highest of expectations and aspirations.  You will help close deals with customers, partners, and vendors or all sizes, and will directly interface with and provide counsel to internal clients and cross-functional partners.  This role will formally report to Legal’s Head of Commercial with a dotted -line (informal) reporting relationship to the Senior Commercial Counsel for day-to-day guidance and alignment.

The Upwork Legal & Policy team is one that believes each of its team members is super equipped to figure out the hardest problems with minimal supervision.  The team prides itself on being enablers for the business, our colleagues and our users -- their success is our success.  We are not micromanagers, not know-it-alls, not the ‘sky is falling’ attorneys, and not empire builders. We like to laugh a bunch and not take ourselves too seriously. And we have some pretty cool team offsites too . . . .

• Lead the review, negotiation, and strategic management of complex agreements with clients, vendors, and partners, including those that are highly customized, novel, or cross-functional in nature including MSAs, amendments, NDAs, statements of work, DPAs, pilot agreements, partnership agreements, channel sales/collaboration agreements, terms of service, etc.
• Conduct ad hoc legal analysis and provide legal counsel in support of strategic initiatives and emerging business
• Serve as a key advisor to senior leaders across business units, delivering strategic, solutions-oriented legal counsel that aligns business goals with risk posture and drives stakeholder alignment
• Collaborate with other cross-functional leaders such as RevOps, Sourcing, InfoSec, and Accounts Payable to address challenges, forecasting, process alignment, etc.
• Work with enablement teams to develop, improve and participate in trainings to educate internal stakeholders on legal positions, contract related legal risks, best practices, and processes
• Identify opportunities to improve operational efficiency, and lead the design and implementation of scalable solutions including forms, templates, playbooks, and workflows with team members and cross-functional stakeholders
• Refine and maintain contract standards, fallback positions, and escalation policies
• Influence and build relationships with executives, product teams, and peers across the company
• Engage with and manage outside counsel and other legal resources as needed
• As needed, provide contract related support associated with corporate transactions
• Support other projects based on company needs

• JD from an accredited U.S. law school and active license to practice in at least one U.S. jurisdiction
• 3+ years of experience in an AmLaw 100 law firm
• 2+ years in-house experience at a high-growth startup or public tech company
• A business-minded attorney with a track record of balancing risk mitigation with business enablement
• Experience supporting a large sales team
• Expertise in drafting, negotiating, and managing customer and vendor agreements
• Excellent oral and written communication skills—the ability to explain complex issues and concepts in straightforward, everyday terms
• Eagerness to collaborate cross-functionally with partners across the company
• Ability to prioritize and handle multiple projects effectively -- big and small – and adapt in a fast-paced business environment
• Track record of influencing others in challenging discussions
• Collaborative, proactive, solution-oriented, positive attitude, curious, good sense of humor
• Working knowledge and understanding of contingent workforce management, including VMS/MSPs, AOR and EOR models, staff augmentation, etc. 
• Working knowledge and understanding of global privacy regulations
• Experience using Ironclad, Salesforce, or other contract management systems
• Strong interest in legal operations, data-driven decision making and leveraging AI to scale legal support

 Come change how the world works.

At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.

Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.

We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.

Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X to learn more about life at Upwork.

Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.

Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.