Auto Late Stage Collections Specialist I

📋 Description

• Manage a daily queue of auto loan accounts 60-89 days past due.
• Contact customers via outbound and inbound calls to resolve delinquency.
• Negotiate payment arrangements, settlements, and reinstatement options.
• Identify root causes of delinquency and recommend loss-mitigation solutions.
• Educate customers on account status, terms, and available resolution options.
• Drive timely payments and account cures to reduce delinquency and prevent repossession.

🎯 Requirements

• 1+ years of collections experience (auto finance preferred).
• Experience working delinquent accounts in the 60+ DPD range.
• Strong negotiation and customer communication skills.
• Ability to handle difficult conversations professionally and confidently.
• Working knowledge of FDCPA and consumer protection regulations.
• Proficiency with CRM and collection systems.

🎁 Benefits

• Paid time off (PTO)
• 401K matching
• Comprehensive benefits: Medical, dental, vision, life, and disability
• Downtown Phoenix location with access to light rail
• New Hire Training Program
• Wellness Incentive Program