Auto Collections Late Stage Specialist I, Spanish

📋 Description

• Manage daily queue of auto loan accounts 60–89 days past due.
• Contact customers via outbound/inbound calls to resolve delinquency.
• Negotiate payment arrangements, settlements, and reinstatement options.
• Identify root causes of delinquency and recommend loss-mitigation solutions.
• Maintain compliance with FDCPA, CFPB, state regulations and policies.
• Drive timely payments and cures to reduce delinquency and prevent repossession.

🎯 Requirements

• 1+ years of collections experience, auto finance preferred.
• Experience working delinquent accounts in the 60+ DPD range.
• Strong negotiation and customer communication skills.
• Ability to handle difficult conversations professionally and confidently.
• Proficiency with CRM and collection systems; FDCPA and consumer regs.
• Bilingual Spanish required.

🎁 Benefits

• Paid time off (PTO)
• 401K matching
• Comprehensive benefits: Medical, dental, vision, life insurance & disability
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages