Analyst, Fraud Investigations

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 million customers access over $40 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $6.3B.

We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. 

We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

About the Role: 

Upgrade is searching for a Fraud Investigations Analyst to assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk. 

What You’ll Do: 

• Conduct thorough investigations on customer’s claims of fraud by utilizing internal data and open-source research tools to substantiate/unsubstantiate claims

• Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade’s product offerings and services, including lending and deposit products

• Escalate potentially suspicious activity and high risk customers for further review

• Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information

• Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners

What We Look For:

• 2-3 years of BSA/AML, Investigations, or Fraud related experience

• Bachelor's degree required

• Experience working in a production-based environment and managing an assigned work queue

• Strong interpersonal, analytical, and problem-solving skills

• Outstanding verbal and written communication skills, attention to detail, and the ability to work independently 

• Experience managing large datasets 

Nice to Have:

• Advanced Excel knowledge

• CAMS, CFE, and/or CGSS preferred

• Prior experience in FinTech or start-up environment

• Proficiency in SQL

 What We Offer You: 

• Competitive salary and stock option plan

• 100% paid coverage of medical, dental and vision insurance 

• Flexible PTO

• Competitive 401(k) and RRSP program

• Opportunities for professional growth and development 

• Paid parental leave

• Health & wellness initiatives

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.