Senior Associate Client Engagement

At Unispace, we are committed to transforming workplaces to meet the diverse needs of today’s dynamic global brands. Our agile, end-to-end approach is delivered seamlessly across borders, fueled by strong client partnerships and supported by insightful workplace intelligence and innovative technology.

We believe that everyone deserves to work in an environment that inspires productivity, fosters peak performance, and promotes overall well-being. Across our 48 global studios, we recognize that positive work environments cultivate open, collaborative, and supportive cultures, enriched by the contributions of independent and motivated individuals from all backgrounds.

While our core business revolves around strategizing, designing, and building workplaces for some of the world's leading brands, we understand that our people are our greatest asset. We prioritize their growth and well-being through a comprehensive Employee Value Proposition program that includes rewards and recognition, career development opportunities, and a strong focus on mental and physical well-being.

To further support our team, we embrace flexible working arrangements, including hybrid working options that empower our employees to balance in-office collaboration with remote work flexibility. This approach not only enhances work-life balance but also allows us to harness the full potential of our diverse and talented workforce.

As a Senior Associate, Client Engagement, you will be instrumental in developing and delivering the business strategy to maximise client acquisition and retention in Australia. You will be a strategic and tactical operator, optimising the work of your team and elevating Unispace’s brand in the region.

Your primary responsibilities will involve business development and client acquisition across Australia. The key elements of the role include:

• Development and execution of the local Client Engagement strategy

• Deliver key expertise and value through networking, outreach, research, and industry intelligence

• Develop multi-discipline relationships across the market to achieve a high level of sales pipeline

• Undertake lead source analysis and drive lead management

• Map and manage client strategies and relationships within key focus areas

• Attract target clients utilising fresh and innovative approaches

• Support business planning through data analysis and conversion strategies

• Implement strategies around research projects, industry events, and networking opportunities

• Collaborate across disciplines, regions, and within studios to identify opportunities and drive continual improvement

• Drive Client Engagement methodology, standards, practices, and processes to enhance effectiveness within the organisation

• Develop and deploy strategies to achieve a high sales conversion rate with target clients

• Ensure strategies are effective for the needs of the local market

• Demonstrate success in supporting and driving cross-regional client opportunities

• Align client engagement initiatives with the Unispace brand

• Implement a local risk management plan with evidence of appropriate action taken

• Maintain consistency of standards, technology solutions, and processes across the region to support brand capability, drive best practices, and achieve efficiencies

• Extensive local market and industry knowledge and network

• Commercial awareness and business acumen

• Excellent communication and influencing skills

• Proven experience in client-facing roles, relationship management, and direct lead generation

• Experience in utilising outreach techniques, including cold calling, to build relationships with potential leads

• Resilience and organisational agility

• Client-oriented and results-driven mindset

The statements in this job description are intended to describe the general nature and level of work being performed by the person(s) assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities and duties required.

We encourage applicants of all backgrounds to apply, and we are committed to providing reasonable accommodations to individuals with disabilities, allowing them to perform essential job functions as determined on a case-by-case basis.

Inclusion and Diversity Commitment:

At Unispace, we are committed to fostering an inclusive and diverse workplace. We proudly embrace equal opportunity hiring and will evaluate qualified applicants without regard to race, religion, color, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, marital status, medical condition (as defined by state law), physical or mental disability, military service, veteran status, pregnancy, childbirth, and related medical conditions, genetic information, or any other characteristic protected by applicable law.

We are proud that our leadership reflects this commitment, with persons of color, women, neurodiverse and LGBTQ+ individuals playing pivotal roles in shaping the future of our organization. Their unique perspectives and experiences drive innovation and help us create a truly inclusive culture. We are dedicated to ensuring that every voice is heard and that our workplace is a space where diversity is not only celebrated but is integral to our success.