Provide efficient, professional support to creators and subscribers via email and live chat
Handle 200-300 tickets per week (~80% time) including questions and bugs
Participate in team meetings and project work (~20% time)
Create and share actionable feedback for Engineering and Product teams
Act as primary contact for internal support needs of international team members
Contribute to team operations (macros, knowledge bases, issue tracking)

🎯 Requirements

2+ years in technical support
Zendesk/Stripe experience preferred; payment processing required
Data analysis and AI tools experience required
Ability to support users across multiple channels, including live
Excellent written and spoken communication
Autonomous work outside US hours

🎁 Benefits

Equity for full-time roles
Equal opportunity employer
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