Related skills
salesforce enterprise systems professional services case management sla📋 Description
- Provide operational support to internal stakeholders across PS engagements.
- Execute and support PS operational requests per guidelines and SLAs.
- Collaborate with Sales, GTMs, Delivery, PMs, and Finance for seamless handoffs.
- Review PS requests for data accuracy, compliance, and SLA adherence.
- Monitor and manage requests via case management and queue mechanisms.
- Resolve day-to-day operational and system-related issues promptly.
🎯 Requirements
- Bachelor’s degree in Business, Operations, Finance, or related field.
- 3–6+ years in Professional Services Operations or PMO.
- Hands-on experience with Salesforce or similar enterprise systems.
- Strong understanding of end-to-end PS operational workflows.
- High attention to detail with strong analytical skills.
- Ability to work effectively with global and cross-functional teams.
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