Provide operational support to internal stakeholders across Professional Services engagements.
Execute PS operational requests in alignment with defined guidelines and SLAs.
Collaborate with Sales, GTMs, Delivery, PMs, Finance, and stakeholders for seamless handoffs.
Review PS operational requests to ensure data accuracy, compliance, and SLA adherence.
Monitor and manage requests through case management and queue mechanisms.
Resolve day-to-day operational and system issues promptly.

🎯 Requirements

Bachelor's degree in Business, Operations, Finance, or a related field.
3–6+ years of experience in Professional Services Operations or PMO.
Hands-on experience working with Salesforce or similar enterprise systems.
Strong understanding of end-to-end PS operational workflows and execution models.
High attention to detail with analytical and problem-solving skills.
Ability to work effectively with global and cross-functional teams.

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