Partner Operations Specialist

About Us

Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

We’re hiring a Partner Operations Manager to lead critical workstreams within large-scale learning programs. This hybrid role blends hands-on partner delivery coordination with strategic oversight. You’ll ensure that key services, especially those supported by third-party vendors, are delivered on time, at scale, and with quality.

If you excel at turning operational challenges into streamlined systems and want to shape how thousands of learners experience high-quality programs, you’ll love this role.

You’ll work across internal teams and external partners to make delivery operations smooth, scalable, and learner-centric.

Delivery Operations for Special Workstreams

• Manage execution of select workstreams within complex learning programs (e.g., in-person sessions, practical workshops, hackathons).
• Coordinate across vendor partners, facilitators, and internal teams to ensure service offerings are staffed, delivered, and monitored effectively.
• Manage contractor teams to resolve delivery issues and escalations in real time.

Partner & Vendor Management

• Lead sourcing process of new partners to meet complex delivery requirements, including managing any RFP processes. 
• Negotiate vendor contracts and ensure compliance with SLAs.
• Serve as the operational point-of-contact for delivery vendors and facilitation partners.
• Oversee partner onboarding, alignment, and ongoing performance across service areas.
• Track vendor KPIs (e.g., attendance, staffing coverage, session readiness), run reviews, and drive continuous improvement.

Systems Building & Process Improvement

• Identify bottlenecks or manual workflows in partner-enabled delivery and lead process improvement initiatives.
• Collaborate with internal teams to automate tracking, reporting, or escalations where possible.
• Document best practices and build playbooks to enable repeatable delivery in new regions or programs.
• Advocate for and collaborate on development of partner tools designed to improve delivery outcomes.

Cross-Functional & Special Projects

• Contribute to new delivery model pilots, regional expansions, or internal capability-building projects.
• Provide operational input into RFP responses, client conversations, or vendor contracting processes.

• Have 5–8 years of experience in program operations, service delivery, or vendor coordination—especially in education, government partnerships, or workforce development.
• Possess excellent written and verbal communication skills, strong numerical and analytical aptitude, and proven negotiating skills.
• Are an exceptional cross-functional operator, with a track record of executing reliably under complexity.
• Have worked with vendors, subcontractors, or field teams to manage service delivery at scale.
• Are hands-on with software tools and enjoy building order from ambiguity.
• Understand the nuance of operating across geographies, languages, and local constraints.
• Are energized by improving systems, not just maintaining them.
• Have experience in Egypt or MENA, or working with government-sponsored education initiatives.
• Are fluent in English and Arabic

• Experience building training, onboarding, or performance frameworks for delivery vendors.
• Familiarity with contract SLAs and vendor compliance

Benefits:

Experience a rewarding work environment with Udacity's perks and benefits!

• At Udacity, we offer you the flexibility of working from home. 
• Flexible working hours
• Paid time off
• Comprehensive medical insurance coverage for you and your dependents
• Employee wellness resources and initiatives (access to wellness platforms like Headspace, Modern Health )
• Quarterly wellness day off
• Personalized career development
• Unlimited access to Udacity Nanodegrees

Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law, Udacity, an Accenture company, will provide a reasonable range of compensation. 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

 Accenture Equal Opportunity Statement

Udacity, an Accenture company, is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities, and is committed to providing veteran employment opportunities to our service men and women.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.