Responsible for overall project management of complex, multi-task IT contracts.
Plans, organizes and manages groups of employees engaged in various technical duties.
Provides administrative and technical direction to personnel.
Recruit, hire, terminate personnel and commit corporate resources.
Coordinates approved task orders.
Establishes procedures and controls to meet schedule/production.

🎯 Requirements

Five years of experience in a high-volume contact center serving the general public.
HDI certifications or ICMI training or similar.

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