Technical Account Manager 3

About the Role

As a Technical Account Manager 3 at Twilio, you will serve as a trusted technical advisor to a portfolio of enterprise customers, ensuring successful adoption and ongoing value from Twilio's APIs and platform. You will collaborate with customers' engineering and product teams to design, deploy, and optimize Twilio-based communications solutions.

What you'll do

• Act as the primary technical owner for post-sale engagements, driving adoption and ensuring customer success.
• Architect and implement Twilio API-based solutions, including integration design, security, and scalability considerations.
• Collaborate with Solutions Engineers, Customer Success, and Sales to deploy, onboard, and optimize customer deployments.
• Provide guidance on API usage, best practices, and incident response; monitor health metrics and renewals.
• Lead technical workshops and training, and create technical collateral and reference architectures.
• Gather customer feedback to influence product direction and roadmap.

What you should bring

• 5+ years in Technical Account Management or related customer-facing engineering roles.
• Deep knowledge of REST APIs, webhooks, JSON, and developer tooling.
• Experience with cloud platforms (AWS, Azure, GCP) and modern DevOps practices.
• Familiarity with programming or scripting languages (e.g., Python, Node.js) is a plus.
• Excellent communication, presentation, and relationship-building skills; comfortable working in a remote, distributed team.
• Willingness to travel as needed.

Location

Remote - Colombia

Benefits

• Competitive compensation and comprehensive benefits
• Flexible work environment and generous PTO
• Opportunities for professional growth and advancement
• 401(k) or retirement plan with company matching where applicable