Related skills
airtable salesforce tableau zendesk g-suite📋 Description
- Lead the Personalized Support team aligned to a NAMER Direct Sales Vertical.
- Manage Managers of Technical Account Managers and Tech Leads.
- Drive customer satisfaction and operational efficiency.
- Build a culture to attract and retain top talent.
- Scale the Personalized Support US Western team.
- Partner with Support, Services and other functions globally.
🎯 Requirements
- 7+ years in Customer Support, post-sales, and people management.
- Proven leadership building CS teams and cross-functional collaboration.
- Strategic thinker driving efficiency, scale, and performance metrics.
- Ability to attract, motivate, retain, and develop managers and ICs.
- Strong cross-team influence and collaboration beyond Support; data-driven.
- Hands-on experience with Salesforce, Zendesk, Tableau, Airtable, and G-Suite.
🎁 Benefits
- Competitive pay; varies by location.
- Generous PTO, parental and wellness leave.
- Healthcare coverage.
- 401(k) retirement plan.
- Equity plan eligibility and corporate bonus plan.
- Paid sick time and paid personal time off.
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