Principal Product Manager

About Twilio

Twilio is a leading cloud communications platform that powers real-time communications for developers worldwide. We enable developers to build engaging customer communications experiences across channels.

Role Overview

Twilio is seeking a Principal Product Manager to own product strategy, roadmaps, and outcomes for key Twilio products. You will lead cross-functional teams, influence stakeholders, and drive customer-centric product decisions in a fast-paced, remote-friendly environment.

Responsibilities

• Define product vision and strategy for core Twilio offerings.
• Develop and maintain product roadmaps, prioritize features, and establish success metrics.
• Collaborate with engineering, design, data science, and Go-To-Market teams to deliver high-impact features.
• Gather customer insights, perform market research, and analyze usage data to inform decisions.
• Lead cross-functional initiatives and mentor junior product managers.
• Communicate tradeoffs and progress to executives and key stakeholders.

Qualifications

• 7+ years of product management experience, preferably in developer platforms or APIs.
• Track record of delivering customer-centric products with measurable impact.
• Strong analytical and problem-solving skills; proficient in defining and interpreting KPIs.
• Excellent communication and leadership abilities; comfortable presenting to executives.
• Experience with agile methodologies in fast-paced environments; familiarity with API-based products a plus.

Benefits

• Competitive compensation and equity package
• Remote-friendly work with flexible scheduling
• Health, vision, and dental insurance
• Generous time off and parental leave
• Professional development opportunities

How to Apply

Please apply through the Greenhouse posting: https://job-boards.greenhouse.io/twilio/jobs/7169157