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crm analytics routing contact center cpaas📋 Description
- Partner with sales, SE, and strategists to scope and design multi-product opportunities.
- Scope, design, and validate multi-product architecture to win technical deals.
- Design cross-channel solutions (voice, routing, IVR, CRM integrations) with analytics.
- Mentor cross-functional teams on product knowledge, enablement, and use cases.
- Document patterns and shifts to influence Product and R&D strategy.
- Provide thought leadership to improve Specialist Sales and GTM motions.
🎯 Requirements
- 6+ years of progressive presales with complex solution architecture.
- 2+ years CPaaS/Contact Center experience (voice, routing, IVR, CRM).
- Strong verbal and written communication; can drive deal strategy.
- Experience selling across multiple product areas within CPaaS or contact center platforms.
- Confidence influencing and engaging with C-level executives.
- Overlay/specialist presales experience a plus.
🎁 Benefits
- Competitive pay, generous time off, parental and wellness leave.
- Healthcare and retirement savings program; offerings vary by location.
- Remote-friendly, globally connected work culture.
- Twilio values and volunteering/donation support.
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