Design and implement QA frameworks across frontline channels
Mentor frontline staff with coaching and feedback programs
Generate actionable insights from performance data to drive decisions
Collaborate with cross-functional teams to set quality standards for customer interactions
Perform advanced trend analysis to identify improvement opportunities

🎯 Requirements

Bachelor's degree in Business, CS, or equivalent
2+ years QA or analytical experience with leadership
Proficiency with Zendesk, G Suite and data tools
Manage multiple projects with confidentiality
Develop/implement quality frameworks or process improvements
Strong cross-organizational communication

🎁 Benefits

Competitive pay
Generous time off
Parental and wellness leave
Healthcare
Retirement savings program

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