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Overview

Twilio is seeking a Billing Operations Analyst to support the billing team by analyzing data and improving processes to ensure accurate invoicing and excellent customer service.

Responsibilities

Analyze billing data and usage patterns to ensure accurate invoicing and revenue reporting.
Investigate and resolve billing discrepancies and customer inquiries in collaboration with Sales, Finance, and Customer Support.
Identify and implement process improvements to billing workflows and automate repetitive tasks when feasible.
Reconcile invoices and support month-end close activities.
Prepare reports on billing metrics and present findings to stakeholders.

Qualifications

2+ years of experience in billing operations, finance, or a related field.
Strong Excel skills; experience with SQL or other data analysis tools.
Detail-oriented with excellent problem-solving and communication abilities.
Ability to collaborate cross-functionally in a fast-paced environment.

About Twilio

Twilio is a global communications platform that helps developers build connected software experiences. We value diversity, inclusion, and a culture of continuous learning.

What We Offer

Competitive salary and benefits package.
Opportunities for growth and learning in a dynamic team.

Twilio