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Role overview:

Are you a creative and analytical Zendesk Developer with strong problem-solving and project management skills? We are looking for a Full-Time Zendesk Developer. You will be working closely with functional leaders, organizational units, and subject matter experts. You will identify, develop and deploy new business processes including integrations to other applications, development of dashboards and reports, technical synergies of multiple desks, configuration application to meet strategic initiatives and client requirements.

Additional Information

TTEC Digital is seeking a Zendesk <> to join our team. We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. Whether you’re the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success

Compensation

As a Zendesk Developer, you will be responsible for:

Design, develop, and maintain custom Zendesk apps and integrations using Zendesk Apps Framework (ZAF), APIs, & web technologies.

Customize Zendesk workflows, triggers, automations, macros, and views to align with business needs.

Integrate Zendesk with third-party systems (e.g., CRMs, internal tools) via REST APIs and middleware platforms.

Collaborate with stakeholders to gather requirements and translate them into scalable Zendesk solutions.

Monitor and optimize performance of custom apps and integrations.

Support agents with day-to-day Zendesk usage, answering questions and resolving issues promptly.

Create and maintain documentation for Zendesk configurations, processes, and best practices.

It would be awesome for you to have the following skills and exposure:

< years of Zendesk experience with demonstration of strong knowledge and understanding of the platform.

Experience using Zendesk Guide for integration with Clients’ portals

Experience with integrations preferred

Certifications including Zendesk Administrator strongly preferred

Experience with programming languages such as JavaScript, HTML, Java and Apex preferred but not required.

Familiarity with Zendesk REST API is a plus.

Strong data management abilities.

Ability to meet deadlines, handle and prioritize simultaneous requests.

Strong English verbal and written communication skills, with the ability to communicate effectively at all levels of the organization.

Strong understanding of Zendesk best practices and functionality.

Proven ability to design and implement new processes and facilitate user adoption.

Internal & external facing experience with large multifaceted projects.

International Business experience would be an added advantage.

Senior Consultant - Zendesk

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