QA Tester - Bilingual French (Canadian)

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

We are seeking a full-time QA Tester with Bi-lingual fluency with both French-Canadian and English languages to support our growing portfolio of multilingual testing initiatives. This is a 100% remote opportunity, based in the US.

Reporting to the Director of Product Services, the person in this role will focus on validating a wide variety of platforms and technologies, including IVR/CVP, IVA (Voice and Chat), UCCE, WxCCE, WebEx Contact Center, ECE (Chat/Email), SMS and Email integrations, Google CCAS/CCAIP/CCA (including IVA and Agent Assist), NLU and AI-based solutions (both deterministic and generative), and Five9. You will be responsible for ensuring quality across these integrated communication systems spanning voice, chat, email, and SMS channels.

The ideal candidate will collaborate directly with engineers, solution architects, and project teams to understand complex solutions and actively participate in defect mitigation and resolution. This is a fast-paced, detail-oriented role that requires strong communication skills, technical fluency, and the ability to manage multiple projects simultaneously—both independently and within collaborative team settings.

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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.

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